Privacy

Callboard is run by 84CORP LIMITED, a company registered in England and Wales with company number 16449208, at 5th Floor, 167 to 169 Great Portland Street, London W1W 5PF. We decide how your personal data is used, which makes us its controller under UK data protection law.

Our registration with the Information Commissioner's Office is in progress. For anything about your data, use the contact form.

• Your account: email address, display name and country.
• Your filters: practice, mediums, regions, career stage, fee limit, call types, timezone and email times.
• Your activity: calls you pin, calls you mark as sent and their outcomes, reminders and the calendar feed you set up.
• Your Kit: statements, bios, CVs, proposals and images you upload, and drafts you make with the statement tailor.
• If you pay: your plan and payment status. Card details go straight to Stripe and never reach us.
• If you run calls: your organisation's name, website and logo, your team members and the calls you list.
• How you use Callboard: pages viewed, buttons used, the browser and device type, and whether our emails are delivered, opened and clicked.
• What you send us: flags on a call, claims, and emails to us.

To give you the service you signed up for (contract): your board and filters, Pinned, Sent and Kit, the Monday board and reminders you switch on, Callboard Plus, the statement tailor, and organiser listings and payments.

To keep Callboard accurate, safe and working (our legitimate interests): checking calls against their source, reviewing flags and claims, stopping abuse, fixing errors, and understanding which parts of the product are used so we can improve them. We weigh these against your interests and keep what we collect to the minimum.

To show organisers how their call did (our legitimate interests): counts only, never who you are. See section 5.

To keep tax and payment records (legal obligation).

To send you anything beyond the service, such as news about Callboard (consent). You can turn these off at any time from the link in every email or in your account.

A small number of service providers process data on our behalf, under contracts that only let them use it to provide their service to us:

• Our database, sign-in and file storage, hosted in London (eu-west-2).
• Hosting and delivery of the site, in the United States with servers worldwide.
• Stripe, for payments and VAT, in the United States and Ireland. Card details go to Stripe and never reach us.
• Email delivery, in the United States.
• Product analytics, hosted in the European Union, without cookies.
• Google Analytics, in the United States, for page counts and search traffic on the public site. It sets cookies only if you accept them in the cookie notice. Until then it sets none and cannot recognise you between visits.
• Error reporting, in the United States.
• An AI model provider in the United States, which reads public call pages to classify them and, only when you use the statement tailor or the grant writer, the kit text, facts and call brief you send it. It does not use this data to train its models.

We can give you the current list of providers on request, through the contact form.

Where data goes outside the UK, the transfer is covered by UK adequacy regulations (for the European Union), by the UK Extension to the EU-US Data Privacy Framework where the company is certified, or by the International Data Transfer Addendum to the European Commission's standard contractual clauses. Ask us through the contact form for a copy of the safeguards.

We do not sell your data, and we do not share it with advertisers.

Organisers see counts only: how many people saw, pinned or marked their call as sent, broken down by medium, region or career stage, and only when a group has at least 5 people in it. They never see your name, email or Kit. If you choose to apply, you send your application to the organiser yourself, on their site.

We always set the strictly necessary cookies: the sign-in cookie that keeps you logged in, a bot check on the sign-in and sign-up pages, and Stripe's fraud check when you pay. None needs consent, and the sign-in cookie is removed when you sign out. Google Analytics cookies are set only if you accept them, on the basis of that consent, and you can withdraw it at any time from the footer. If you sign up from a link that names where it came from (a newsletter, another site), we keep that with your account so we can see which places bring artists to Callboard. Nothing is stored on your device for it.

Our product analytics run without cookies or local storage: nothing is saved on your device to recognise you between visits. When you are signed in, usage is linked to your account so we can see how the product is used, and you can ask us to stop that at any time.

We use no advertising cookies. The full list is on the cookies page.

• Your account, filters, pins, Sent and Kit: while your account is open.
• When you delete your account: removed within 30 days, and from backups within a further 30 days. Counts already shown to organisers stay, because they cannot identify you.
• Statement tailor drafts: until you delete them or your account.
• Email delivery and open records: 12 months.
• Analytics events: 12 months.
• Error reports: 90 days.
• Flags, claims and emails to us: 2 years after they are resolved.
• Payment and tax records: 6 years after the end of the tax year they relate to, as UK law requires.
• Accounts with no sign-in for 3 years: we email you, and delete the account 30 days later if you do not reply.

You can export your data or delete your account from your account page at any time. You also have the right to ask for a copy of your data, to have it corrected, deleted or restricted, to object to how we use it on the basis of our legitimate interests, to take it to another service, and to withdraw any consent you gave. Use the contact form. We reply within one month.

If you are unhappy with how we handle your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Callboard is for people aged 16 and over. We do not knowingly collect data from anyone younger.

If this policy changes in a way that matters, we will email you before it takes effect. The terms for using Callboard are on the terms page.