Refunds and billing

Payments go to 84CORP LIMITED, company number 16449208, registered in England and Wales at 5th Floor, 167 to 169 Great Portland Street, London W1W 5PF. Cards are handled by Stripe. We never see or store your card number. Prices are in pounds sterling and include VAT where it applies.

Plus is £5 a month or £45 a year. Plus Student is £3.50 a month or £30 a year. New accounts get Plus free for 30 days, once per email address, with no card. If you add a card during the trial, the first payment is taken when the trial ends. Stripe emails you a receipt for every payment.

A subscription renews at the end of each month or year until you cancel it. Cancel at any time from your account page. Plus stays on until the end of the period you have paid for, and nothing further is taken.

Refunds. Cancel within 14 days of your first payment, or of a yearly renewal, and we refund that payment in full. After 14 days we do not refund part of a month or year, but you keep Plus until the period ends. If we raise the price, we email you at least 30 days before it applies, and you can cancel before then.

Pinned to top is a one-off payment of £99 per call, or £149 with a reminder email. It is taken when you order, and the call is pinned once we have approved it.

Refunds. You get a full refund if we do not approve the call, or if you cancel before it is pinned. Once the call is pinned and the email has gone there is no refund, unless we failed to deliver what you paid for. There is no refund if we remove the call because it broke the terms. Refunds for an unapproved call are sent without you asking.

Institution is £899 a year and renews yearly until you cancel. Cancel within 14 days of a payment for a full refund. After that the plan runs to the end of the year you paid for, with no partial refund. Public arts funders we accept get Institution free.

• Refunds go back to the card you paid with, through Stripe.
• We send them within 5 working days of your request. Your bank may take up to 10 more days to show it.
• A refund we owe without being asked (an unapproved pinned call, a failed delivery) is sent within 5 working days of us knowing.
• If a card payment fails at renewal, Stripe retries it and emails you. If it still fails, Plus ends and nothing is owed.

Use the contact form, giving the email address on your account and the call or plan it concerns. We reply within two working days. If you paid by mistake, or were charged twice, say so and we refund the extra payment in full whatever the dates above say. Your statutory rights under the Consumer Rights Act 2015 are not affected by any of this.

If this page changes in a way that matters, we email everyone with a paid plan before it takes effect. How we handle your data is on the privacy page.